Faq

WHAT IF THE CARRIER IS NOT ABLE TO COLLECT MY RETURN?

If for any reason your package is not collected on the day you’ve booked, please follow our usual returns instructions and book in another pick up free of charge.

THERE’S NO LABEL IN THE BOX, HOW DO I RETURN MY ORDER?

To get a free returns label, please click here, enter your order number and email address, and follow the easy steps to book in a return.

I PURCHASED ONLINE, CAN I RETURN TO A RETAIL STORE?

Online purchases should be returned directly to our online store. It’s free and simple to return to us – just click here for details.

I PURCHASED IN A RETAIL STORE, CAN I RETURN ONLINE?

We are unable to accept returned items from retail stores. Please check here to find your nearest store to return to.
If you have difficulty getting to a store, just call the store you purchased from, who will be able to help you. Alternatively, contact us and we’ll be happy to help.

CAN I RETURN AN ITEM FOR AN EXCHANGE INSTEAD OF A REFUND?

We are unable to offer an exchange - if you would like a different size, colour or item, please return the product to us and place a new order.

WHERE CAN I FIND MY ORDER NUMBER?

You can view your order number on the order or shipping confirmation email we sent to you.

WHAT CAN I DO IF I AM UNABLE TO PRINT MY RETURNS LABEL?

If you are unable to print a returns label, we can help you – just contact us, include your order number and reason for return and we’ll send a returns label to you.

I RECEIVED A FAULTY ITEM

We’re really sorry about that, please return faulty item to us for a full refund.
Once your parcel has arrived with us and we’ve taken a look, we’ll get in touch to provide an update.

I RECEIVED AN INCORRECT ITEM

We’re really sorry about that, please return the incorrect item to us for a full refund.
Please allow 5 days for your parcel to reach us – we’ll send you an email to let you know when we’ve got it. Depending on your card issuer, it can then take up to 10 days for the refund to show on your account.

HAVE YOU RECEIVED MY RETURNED ITEMS?

Please allow 5 days for your parcel to reach us – we’ll send you an email to let you know when we’ve got it. Depending on your card issuer, it can then take up to 10 days for the refund to show on your account.

HAVE YOU RECEIVED MY RETURNED ITEMS?

Please allow 5 days for your parcel to reach us – we’ll send you an email to let you know when we’ve got it. Depending on your card issuer, it can then take up to 10 days for the refund to show on your account.